Services Portfolio

Consumers express their product and service views across all touchpoints - offline and online, based on their convenience. Brands need to connect and address their consumers' queries, complaints and views.

We, at Stream, help brands connect with your consumers across multiple channels for all types of interactions.

At Stream, we believe that every customer interaction is an opportunity to create a positive experience. Our team of experts leverages AI technology to help businesses improve their customer engagement and drive growth. We provide customized solutions that are tailored to meet our clients' specific needs and help them achieve their business goals.

Our Market Approach

Market Gap

Few companies in the market collaborate with customers like we do. Our operating model is flexible and collaborative to suit the client’s customer service requirements and operating needs. We cater to the end-to-end CX needs - technology and services.

Customers

We have a diverse mix of Indian and global companies across industry verticals. We have grown by encompassing our clients’ Customer Service and Back Office needs ranging from the contact service to digital to the last mile Feet-on-Street connecting the end-consumers.

Industries

Automotive, BFSI, CPG & Retail, E-Com, Education, Energy & Utilities, Public sector, Manufacturing, Technology & OEM, Telecom and Travel & Hospitality. We bring our expertise from these industry learnings to other sunrise industries like Energy to Renewables, Automotive to EV, Public to e-Governance and more.

People

Client-First is our approach to being focused on the Clients and their Consumers. And with our internal focus on employees, we provide the foundation to delivering delightful customer experiences.

Customer360

Having a complete eye on the Customer can happen only when it is viewed from the Brand's view of the consumer and the Consumer's view of the Brand.

Philosophy behind Customer 360

A partial view of a customer will yield limited insights. A complete 360-degree view will give deeper insights into customer usage, buying patterns, customer service interactions, customer preference for particular digital channels, and loyalty behaviour.

CUSTOMER 360 = Brand Side + Consumer Side

Having a complete eye on the Consumer!

CX Services

Build and Run

We specialize in managing various customer touchpoints throughout the customer journey, along with the associated back-office processes across all lifecycle stages for multiple channels — including voice, email, chat, social, and AI/automation platforms.

We setup and manage CX Services operations from your own premises to our facilities. We are open to setting up new sites for our clients, basis feasibility.

AI Services

AI led Transformation

Generative AI has the potential to combine intelligence of human learning and systems-algorithms to produce hybrid models for creating content, information and insights which can be utilized for servicing consumers intelligently in a scalable way. We have built such AI platforms which service consumers aligning with industry and company requirements.

By building innovative solutions, we help businesses embrace newer technologies to service customers intelligently.

Technology

Develop and Deploy

We specialize in custom product-platform development, offering tailored software solutions such as CRM, HRMS, and QMS, along with add-ons and plug-ins. Our services include automation, AI product development, and integration services, ensuring seamless technology implementation.

By focusing on customized solutions, we empower businesses to enhance operational efficiency and embrace digital transformation effectively.

Digitalization

Reaching the customers

We leverage AI-driven digitalization to transform business processes, enhancing efficiency and innovation across operations. Our approach integrates cutting-edge AI technology to automate workflows, optimize data analytics, and improve decision-making.

This transformation enables businesses to adapt to digital demands, offering scalable solutions that drive growth and competitiveness in a rapidly evolving digital landscape.

Backoffice

Optimize and Implement

Backoffice supports and completes the activities initiated by the customer-facing units of the organization. This is core to the success of the operations’ efficiency, costs and success. These could be related to Documentation, Processes, Compliance, Finance, Regulations, Risk, Data and more.

Our services encompass the entire business spectrum, focusing on setup, operationalizing it, enhancing the customer experience, and optimizing people, processes, and technology.

Advisory

Consulting and Execution

We partner with you in decision-making to strategically transform your business. Our advisory services include consulting on strategy roadmaps, designing service architectures, optimizing technology components, and reengineering processes.

We ensure that our tailored advisory solutions align with your objectives to drive growth and operational excellence.