Advisory Services
Brands can enhance their digital presence from our consulting expertise on embedding futuristic technologies for a better Customer Experience.
About Advisory Services
Advising from digital maturity evaluation to embedding AI technologies in your CX technolgy stack for customer interactivity and a delightful customer experience is the core of our Advisory. We collaborate with our clients to take them from their current maturity level to the higher grades on a continually evolving path to a CX brand ambassador organization. We provide from the evaluation guidance to the deployment of CX services.
The CX Advisory possibilities
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Help clients define a clear CX strategy, which outlines the customer focus and guides the investments to maximise the ROI of CX implementations.
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Design solutions based on the client's CX priorities and business outcomes.
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Aligning the CX investments to build delightful customer experiences can lead to better NPS scores and brand reputation.
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Strengthen and scale up the CX interfaces with clear strategic objectives of which channels to focus on and how to improve the CX index.
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Customer interfaces can be automated with high levels of personalisation using Generative AI services. It helps scale up/down on-demand, manage consistency and avoid human burnout.
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Digitalisation is the opportunity to identify the preferences of customers for certain social channels and to scale up on those.
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Know and deploy the appropriate technology stacks for the CX delivery based on the budgets and reuirements.
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Despite 80% of business leaders (in a 2023 US CX Index study) indicating that improving CX is a high priority, barely 6% executed it, leading to a fall in the CX index - Forrester
Our Advisory Services
STRATEGY PLANNING
Strategy Planning is about defining the technology landscape and effective processes required for a delightful Customer Experience. We help design, plan and implement for delivering this.
ARCHITECTURE SETUP
Depending on the state of the current setup, we can help with – a completely new setup from scratch, modernization of a legacy framework or a plug-and-integrate components to the existing setup.
TECHNOLOGY OPTIMIZATION
Be it old or new, none of the technologies deployed are utilized 100%. We can help you improve the tech. utilization from your current level by about 10-15%.
​PROCESS TRANSFORMATION
Processes need to change with dynamic scenarios and environments. Transforming processes will help thrive and create future sustainability of the enterprise.
CYBER SECURITY
Interactions, Processes and Data needs to be secure for any consumer interaction to take place and trust to be built. Physical and digital security are key to secure environments.
"Navigate complex challenges and seize new opportunities with our expert guidance on strategy, operations, and market insights."