Backoffice Services
The success of the Customer interaction lies in the efforts behind the scenes!
About Backoffice Services
Just as a Front office is important to connect with the customer, a huge part of the work happens behind the scenes to support the customer’s data & documentation cycle.
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An analogy of the Front Office and Back Office is an iceberg. Front Office is the tip of the iceberg that is seen, while the Back Office is part of the operations that is not seen but is the bulk majority and is vital for the smooth functioning of the entire customer lifecycle operations.
Our Back-office services include Data Processing, Data Management, Digitization, Customer On-Boarding, Know Your Consumer (KYC) services, Application Processing, Transaction Processing, Data Analysis & Reporting, Finance & Accounting, Human Resource outsourcing, Procurement & Inventory management, Last-Mile Customer connect with Feet-On-Street, Technical support, and more.
We provide Backoffice services across industry verticals and spanning regions for a pan-area coverage. Outsourcing the non-core activities to us will help you focus on your company’s mission and vision.
A few Backoffice Market statistics
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The worldwide business process outsourcing market was estimated at $245.9 billion in 2021 and is predicted to increase at a 9.1% compound annual growth rate (CAGR) from 2022 to 2030 - Grandviewresearch, 2021
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The global financial services outsourcing market is valued at more than $130 billion - Fortunly, 2021
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Today, more than 40% of banking and financial institution support desk employment is outsourced - Deloitte, 2021
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24% of businesses say that outsourcing HR and customer service allows them to focus on core operations - Fortunly, 2021
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Due to today’s business requirements, organizations spend significant time and money on accounting operations. As a result, accounting is the second most outsourced emphasis area, with 37% of organizations outsourcing their accounting procedures to BPO - Clutch, 2019
Our Backoffice Services
FINANCE and ACCOUNTING
We support in building - FAOS - Financial Accounting Operations Services, which involve accounting, reporting and analytics services for improving financial-accounting performance.
FINANCIAL PLANNING and ANALYSIS
Our Financial planning analysts and professionals provide accurate, data-driven insights to help inform resilient planning and decision-making across functions and the entire enterprise.
MASTER DATA MANAGEMENT
Data is the most valuable asset in business today. But data is more distributed and diverse than ever. Focusing on managing data is crucial to building insights and creating the relevant products and services. Our MDM solutions ensure quality, accuracy, and relevance of the available data for your business.
PEOPLE - HR SERVICES
People are the most important element of the delivery of technology or service. Staffing, People-only operations, Training-Workshops, Leadership are some of the ways, we provide for People Services. We cover end-to-end services for the Employee lifecycle.
PROCUREMENT SERVICES
Offline procurement to E-Sourcing procurement - we help from the requisition phase to the delivery and compliance aspect of procurement. Managing the supplier contacts, to contract records and building insights from them are some of our partnering services.
TRANSACTION PROCESSING
Transactions are the key from where data originates. Data could be about customers or interactions or exchanges in between. Neverthless, it is key to analysis and understanding behaviours, patterns and trends. Transactions are recorded in documents and mails - offline and online.
"Streamline and optimize your back-end operations, from data management to administrative tasks, freeing you to focus on strategic goals."