Industries we Serve
Partner with us to create a difference in your business today.
At Stream, we serve various industries using our expertise to tailor solutions that meet the unique needs of each sector, ensuring optimal results and client satisfaction. We are committed to understanding the unique challenges each industry faces and delivering innovative strategies that drive success.
We cater to a host of industries – established & mature like Manufacturing to emerging sunrise industries like crypto-currency and electric automotive.
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We provide end-to-end services which involve connecting with the end consumer. These include optimizing strategy to improve CX journeys, Front and Backoffice, Digital connect for managing consumer interactions, Custom development of technology platforms including AI products and services for servicing consumers and improving CX Processes.
We provide services on the client’s premises locally and/or our domestic/global centers, keeping in mind the data confidentiality requirements and the client’s overall needs.
Sub-Industries
These are some of the industries and sub-industries that we cater to. We are also open to delivering for others with a learning and collaborative mindset.
Banking, Financial Services and Insurance
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Banking
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Financial Services
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Finance Intermediaries
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Fintech
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Life Insurance
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General Insurance
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Health Insurance
CPG, Retail and
E-commerce
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Online-only or hybrid e-commerce platforms
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Q-commerce
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Product sellers
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Aggregators
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Product manufacturers
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Supply Chain
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Logistics
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Retailers
Telecommunications
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Telecom Service Providers
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Internet Service Providers
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Mobile app providers
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Telecom infrastructure OEMs
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VAS Providers
Healthcare
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Clinics
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Medical facilities and diagnostic centers
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Hospitals
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Nursing Homes
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Wellness centers
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Specialized care institutions (like Elderly care)
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Pharma/Medical stores
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Health equipment OEMs
Technology and OEMs
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Software OEMs
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Hardware OEMs
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Technology products & services
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Electronics and Semi-conductors
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OEM manufacturers
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Networking products & service providers
Travel and Hospitality
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Travel intermediaries and agencies
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Travel Aggregators
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Hotels & Resorts
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Airlines
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Railways
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Cruises and Waterways
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Event and Conference planners
Automotive & EV
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Passenger & Commercial vehicle manufacturers
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Automotive parts manufacturers
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OEM manufacturers
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Vehicle Dealers
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Repairs and Service Centers
Entertainment and Gaming
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Music
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Entertainment media
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Films and Motion pictures
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Game parlours
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Online Gaming
Media
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News channels and Journalism
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Content Agencies
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Content Creators
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Print media
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Broadcast media
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Digital media
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Social Media and User-Generated Content
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Advertising and Marketing
Education
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Schools
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Colleges
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Educational institutions
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Coaching institutions
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Academic centers and Libraries
Energy and Utilities
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Electricity
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Water
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Gas
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Solar
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Hydel / Hydro
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Wind
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Biomass
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Renewables
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Non-renewables
Manufacturing
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Electronics
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Textile and Apparels
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Furniture
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Machinery and components
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Products and Devices
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Chemicals
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Automotive Parts Manufacturing
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Pharma, Medicines and Medical devices
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Renewable components/parts
Telecommunications
The industry that connects individuals and companies.
The telecommunications industry is a core industry for the economy, as it connecting link between all industries. Also, it has disrupted traditional industries and can also be the pivot for innovation for all kinds of services. This industry has thrived through the recessionary times and is a backbone of economic growth. It is one of the industries which also defines economies as emerging or developed. And this industry will be the at the root of the exponential growth due to IoT services.
The telecommunications industry includes handset manufacturers, telecom service providers, internet service providers, mobile app providers, telecom infrastructure owners & OEMs and many more providers in the ecosystem.
A few Use cases for Telecom
Business to Consumer and Business to Business support for Customer experience, Multi-channel customer engagement, Service & notification automation, Personalised services, Technical support, Activations, Surveys and more.
Few Telecom Services
Apart from the standard services, below listed are a few services that are more relevant for Telecom
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AI Conversational chatbots for high volume interactions
In a world, when the consumers are hyper-connected and are expecting human-like interactions, our AI conversational platform, Chatzy, can help you scale up or down within moments providing personalized interactions just like a human without the operational fatigue.
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Plan recommendations and upgrades
Analyze customer usage patterns, preferences, and needs to offer personalized plan recommendations. The analysis can suggest suitable upgrades, data packages, or value-added services, helping customers make informed decisions.
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24x7 support and last-mile connect with the end-consumers
Our clients deserve the complete support, round the clock for consumers to be serviced at all times. The need could be for global coverage, high consumer numbers, distributed consumer segments or any other.
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KYC documentation and verification, Last-mile customer connect for bill payments and more.
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Multi-lingual capabilities across diverse linguistic regions
We service more than 20 languages with multiple dialects depending on the clients requirements.
Banking, Financial Services
and Insurance (BFSI)
The industry that financially powers all the other industries.
The Banking, Financial Services and Insurance industries are core industries for the economy, as it monetarily powers all industries by way of credits, investments and assets. When powered by technology, it takes a more powerful form to make financial instruments more liquid and easily accessible. This industry defines the measure of recessionary times.
The BFSI industry includes domestic/regional & global banks, financial institutions, non-bank financial companies (NBFC), fintechs, insurers and other financial intermediaries in the ecosystem.
A few Use cases for BFSI
Business to Consumer support for KYC documentation, CX-UX surveys, Multi-channel customer interactions, Product-Service-Branch feedbacks, Interactive services, Product-Service Activations/Deactivations and more.
Few BFSI Services
Apart from the standard services, below listed are a few services that are more relevant for BFSI
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Personalized financial advice and investment assistance
Offer personalized financial guidance based on individual customer profiles, analyzing spending patterns and financial goals. Can provide recommendations for budgeting, saving, and investing, helping customers make informed decisions about their finances.
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Offer investment-related support by providing real-time market updates, analyzing investment opportunities, and answering investment-related queries. It can assist customers in portfolio management, rebalancing strategies, and tracking investment performance.
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Loan and mortgage applications
along with Fraud detection and security
Assist customers in the loan and mortgage application process by collecting necessary information, assessing eligibility, and providing initial loan quotes. It can guide customers through the required documentation and provide updates on the application status.
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Financial education
Educate customers about financial literacy topics, such as saving, budgeting, and credit management. It can provide interactive lessons, tips, and resources to improve customers' financial knowledge and empower them to make sound financial decisions.
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Automated transaction processesing and Fraud detection and security
Facilitate routine banking transactions, such as fund transfers, bill payments, and balance inquiries. It can handle these tasks in a secure and efficient manner, reducing the need for customers to visit physical branches or wait for assistance from human agents.
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Can actively monitor customer accounts and transactions, detecting potential fraudulent activities. It can promptly alert customers about suspicious transactions, provide security tips, and guide them through the necessary steps to protect their accounts.
Energy and Utilities
The industry that powers residential, commercial and industrial entities.
The Energy and Utilities industry is another core and vital industry for the economy, without which nothing is livable and sustainable. It is one of the industries which also defines economies as emerging or developed. This industry is likely to witness a substantial change in the way it operates especially due to the transformation from the older sources to the newer renewables and the emergence of recycling of energies.
​The Energy and Utilities industry includes conventional fuels - upstream & downstream players that extract, refine, produce, and distribute it to retail consumers and enterprises, renewables & alternative fuel industries, utility providers & distributors, and many more providers of water, gas, electricity, oil, solar, hydrogen energies.
A few Use cases for Energy and Utilities
Business to Consumer and Business to Business support for Last-mile support for collections & emergencies, Customer experience, Social media management, Outage notifications, KYC & documentation services, Technical support, Line activations, CX surveys and more.
Few Energy and Utilities Services
Apart from the standard services, below listed are a few services that are more relevant for Energy and Utilities
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Self-service and Account management
Handle customer inquiries and provide self-service options for tasks such as bill inquiries, payment processing, updating account information, and setting up automatic payments. It can assist users in managing their utility accounts efficiently.
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Analytics over energy usage and bill payments
Offer personalized insights into energy consumption patterns, providing users with information on their energy usage, efficiency tips, and suggestions for reducing consumption. It can promote energy conservation and help users make informed decisions about their energy consumption.
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Field support for emergency services
Our clients deserve complete support, round the clock for consumers to be serviced at all times.
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Proactively inform customers about service outages, maintenance schedules, or disruptions in utility services. It can provide real-time updates on the status of the outage and estimated restoration times, reducing customer frustration and enhancing communication.
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Green Energy adoption
Promote the adoption of renewable energy sources by providing information on green energy options, explaining the benefits of renewable energy, and assisting users in transitioning to renewable energy plans.
Educational Institutions
The industry which is the future of tomorrow.
The education industry is one of the most neglected industries which is seeing a revival due to increase in reach to rural & earlier unreachable masses and easy access due to technology. It is an industry where budgets and funds are a constraint but the need for safety is higher due to the sensitivity of the stakheolders.
​The educational industry includes domestic and international institutions which are focused on spreading education through conventional (classroom) or new age (online) methods. They include public and private schools, colleges, universities, educational campuses and many more providers in the ecosystem like coaching and counselling centers and education content providers - both offline and online.
A few Use cases for
Educational Institutions
Business to Consumer and Business to Institutional support for Smart classes, Online examinations, Cloud repositories, Library systems, CCTV security & Attendance management, technology infrastructure and more.
Educational Institutions' Services
Apart from the standard services, below listed are a few services that are more relevant for Educational institutions
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AI Conversational chatbots for interactive teaching
Act as a virtual tutor, offering personalized learning support to students. It can provide explanations, answer academic questions, and offer additional study materials. Chatzy AI can also provide feedback on assignments or practice quizzes, helping students reinforce their learning.
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Course registration and enrollment
Assist students with the course registration and enrollment process. It can provide information about available courses, prerequisites, and course schedules. Chatzy AI can also guide students through the registration steps, check for conflicts, and offer recommendations based on their academic goals.
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Round-the-clock support for practice assignments and audio-visual learning
Provide instant support to students by answering their questions related to course selection, program requirements, and academic resources. It can also offer guidance on career paths, provide study tips, and direct students to relevant support services within the institution.
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Assessment and Feedback
Administering quizzes, tests, or surveys to students. It can automatically grade objective assessments and provide instant feedback. Chatzy AI can also collect and analyze student feedback on courses and instructors, helping institutions improve their educational offerings.
E-Commerce
The industry which has transformed how we buy and the speed and patterns with which we buy daily essentials and big commodities
Although the e-commerce industry is not a direct provider of products and services, it the industry touching the most number of transactions with the last-mile consumers. It involves the chain of packaging, logistics, delivery, recycling, insfrastructure and other ecosystem partners. This leads to the need of large number of customer interactivity points between the e-commerce provider, the product-service businesses and the consumers. This industry needs a large number of customer service processes, as they sell products-services across most industries.
The e-commerce industry includes providers of products-services to individual retail customers and to traders, wholesellers, businesses and SMBs. It also includes other providers in the ecosystem like the logistics partners for supply and delivery.
A few Use cases for
E-Commerce
Business to Consumer and Business to Business support for Multi-channel shopping, Social customer interactions, Finding products with personalised virtual shopping assistants, Facilitating the ordering, tracking & post-purchase process and more.
E-Commerce Services
Apart from the standard services, below listed are a few services that are more relevant for E-commerce
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AI Conversational chatbots for interactive and personalised shopping
Act as a virtual shopping assistant, guiding customers through the product catalog, providing detailed product information, and assisting in the selection process. It can answer questions about features, specifications, and pricing, simulating an interactive and personalized shopping experience.
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Product feedback and reviews
Prompt customers to provide feedback and reviews on their purchased products, enabling businesses to gather valuable insights and enhance their offerings. It can facilitate the feedback process, address any issues, and encourage positive reviews.
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Customer support and Issue resolution
Handle customer inquiries, such as returns, exchanges, and refunds. It can guide customers through the necessary steps, provide support documentation, and escalate complex issues to human representatives when needed. This helps streamline customer support operations and reduce response times.
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Promotional campaigns and offers
Deliver personalized promotional campaigns, inform customers about ongoing discounts, flash sales, and loyalty programs. It can send targeted messages based on customer preferences, increasing engagement and driving conversions.
Healthcare and Wellness
A sunrise industry with a lot of focus especially post the Covid-19 pandemic.
The healthcare and wellness industry is a diverse industry comprising of services that are focused on curing or preventing diseases. This could be through the use of medicines or alternative healing therapies. These also include entities that are diagnostic of finding diseases or illnesses and then treating them. This looks at health from a holistic perspective which includes physical, emotional, intellectual, social, and spiritual.
​The industry includes a host of medical and non-medical entities. Clinics, diagnostic centers & multi-specialty hospitals, Wellness centers like Spas, and alternative treatment & Healing centers are some of the examples.
A few Use cases for
Healthcare and Wellness
Business to Consumer and Business to Business support for Preliminary checkup questions via Symptom assessment, Appointment scheduling, Personalized packages, About healthcare facilities & providers, Remote health monitoring and more.
Healthcare and Wellness Services
Apart from the standard services, below listed are a few services that are more relevant for Healthcare and Wellness industry
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Personalised wellness recommendations based on health monitoring and tracking
Provide personalized recommendations for healthy living, exercise routines, nutrition tips, and mental well-being based on individual user profiles and goals. Can offer guidance for managing stress, improving sleep, and maintaining a healthy lifestyle.
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Can integrate with wearable devices or mobile apps to track users' health parameters such as heart rate, steps taken, or sleep patterns. Can provide insights and suggestions for better health management.
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Critical 24x7 support for round-the-clock needs of patients and support staff
Assist users in self-assessing their symptoms by asking relevant questions and providing preliminary guidance. Can offer accurate health information on various conditions, treatments, medications, and lifestyle choices.
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Can help patients keep track of their medication schedules and send reminders for taking prescribed medications. It can also provide information about potential drug interactions or side effects.
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Appointment scheduling and reminders
Streamline the process of scheduling doctor appointments, laboratory tests, or wellness consultations. Can also send reminders and notifications to ensure that paients don't miss their appointments.
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Access to Health records and Test results
Enable patients to access their health records, lab test results, or medical history securely and conveniently. Answer queries related to medical reports or provide explanations for medical terms.
Our Customers
A brief of services delivered to some of our customers across industries and regions.
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Managing Customer interactions for a Government Financial Department in fourteen languages
Handling call center support and technology support with about 180 resources for customers seeking financial assistance services spread across six centers in India for fourteen regional languages.
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The program has successfully delivered quality scores of more than 85%, system uptime of 99.59% and with consistent service delivery levels.
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Handling the entire Customer Onboarding process for the Stock Broking company
Handled 15 million documents as part of Account opening, Customer onboarding, Document validation, Physical archival, and Change requests with about 150 resources.
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The program has successfully achieved many delivery milestones like 100% retreival of physical documents and account openings in half the time of the SLAs that were agreed.
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Backoffice document verification services for one of the largest Credit Card companies
Verified document management including inwarding, screening, indexing, scanning, and data capturing for customers of credit cards.
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The program required handling 50 million documents delivering 99% document scanning accuracy and 98% data capturing accuracy.
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Handling Diversified Customer services for the largest public sector telecom player with regional multi-lingual support
Handling customer service for mobile customers with omni-channel support (Voice, Email, Chat, Social) including complete technology support with about 1,500 resources across 10 regional languages.
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The program has successfully achieved milestones including reducing CDR monthly repeats to below 15%, addressing 10% call volumes through automation and also setting up a centralised Command Center for centralised analytics-insights-action.
A few Industry Use Cases
There are two types of services - vertical-specific services and cross-industry services. Vertical services are the ones which are applicable for that specifc vertical or industry only, whereas the cross-industry services can be deployed across industries.
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We have listed a few use cases, by way of services, a few of them are oriented towards an industry and there are a few which are industry-agnostic.
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Industry-specific use cases
A few indicative use cases specific to some industries are:
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Automotive: Dealer support, Road-side assistance, Loan applications; E-commerce: Virtual shopping recommendations, Returns & Exchanges; Banking, Finance Services and Insurance: F&A, Account management, Underwriting support, Loan applications, Claims processing; Education: Admissions, Student & finance support, Career support & Language translation. Energy & Utilities: Triaging patient symptoms, Outage & emergency support; Healthcare: Telemedicine support, Medical billing & coding.​
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Cross-industry uses
These include helping with Technical troubleshooting, Payment collections, Appointment scheduling, Loyalty program management, User manuals & guides, Surveys & Feedback, Billing enquiries & payments, Backoffice services, Feet-On-Street, Last-Mile connect with the end consumers and other services.
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Generic applications
Conversational AI bots can be used for Orders & bookings, Store/branch locators, Product & warranty registrations, Virtual shopping & order tracking, Concierge services, CX/CSAT measurements & analytics, Customer onboarding, and much more.
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Quality platforms/systems can Help audit compliances, Aid in decision-making, Measure performance analytics, Enhance training effectiveness, Improve processes, Better service delivery, Improve Customer focus, and Streamline core processes.
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