Clients and Partners
We value our clients and partners, working together to achieve exceptional results.
Our Clients
Our clients range from the smallest of clients (which require few seat operations) to the biggest of clientele, who are industry leaders or subsidiaries of large conglomerates (which require more than thousand-seat operations).
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Our clients include MSMEs, innovators, industry disruptors and public authorities across industries such as Banking, Financial Services, Insurance, State Administration authorities, Telecommunications, Travel & Hospitality, Education, Healthcare & Wellness, Energy & Utilities, Automotive, Ecommerce & Retail, Media, Entertainment & Gaming, and many others.
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We provide services from ONE operating lever only to all levers together. This ranges from small numbers for in-house staffing (people) to Build & Run of large operations across multiple locations of Stream and/ or the client.
Elements of Delivery
The STEPP model - Operating levers include
Strategy, Technology, Experience, Process and People.
Strategy
Strategy focused and articulated = Vision achieved!
Technology
A catalyst which multiplies human efforts to deliver exponential results.
Experience
Is the difference between Perception and Impression. Reducing this gap increases all parameters – Revenue, Loyalty, Ambassadors!
Process
Are the mechanisms which connect people with technology to produce consistent and desired results.
People
We provide people-oriented solutions for diverse human staff requirements, across formats of physical, remote and hybrid.
Our Work with Clients
We customise our Advisory and Services depending on our client's needs and future requirements.
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We provide services from ONE operating lever only to all levers together. This ranges from small numbers for in-house staffing (people) to Build & Run of large operations across multiple locations of Stream.
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We are also open to anonymous feedack from our clients further to show that we believe in continuous Service Improvement.
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Following are some of the work that we have done with our clients:
01
Diversified Customer Services for the largest public sector Telecom Services provider
Handling omni-channel support (voice, email, chat, social media) and technology support with about 1,100 resources for customers of mobile services spread across India for ten regional languages.
The program has been running from 2013 and has successfully achieved many milestones including bringing CDR monthly repeat below 15% and reduced call volumes at agent level by 10% by the use of IVR automation.
02
Backoffice services for mulitple Foreign banks
Handling backoffice support (voice and email) and Field support (Feet-on-street for doucment collection) with about 150 resources for banking customers with over 460 touchpoints spread over 55 cities / 15 states in India.
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The program has been running from 2007 and has successfully achieved many milestones including 100% TAT and consolidation of services from other service providers.
03
End-to-end Customer onboarding services for the Largest Stockbroking company
Handling relationship support (with customer onboarding), backoffice support (with document management) and Field support (Feet-on-street for doucment collection) with about 150 resources for stockholding customers.
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The program has been running from 2015 and has successfully achieved many milestones including handling of 15 million documents, delivering some SLAs within 50% TAT times and 100% retrieval of documents from physical archives.
04
Manage human-like chat conversations with Generative AI bots for an automotive parts manufacturer
We integrated the industry knowledge database and the company's product-service datasets with our AI platform's engine to answer consumer queries regarding the brand's products and services. It also helps in providing solutions, costs estimations and scheduling appointments for the service.
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The platform is scalabale, can be integrated to learn diverse datasets and responds in a consistent manner without human fatigue.
CLIENT IMPACT
Focusing on the right objectives,
creates the right strategic roadmap for growth.
Measuring the right metric,
brings about practicality of results.
Innovating with the right tools,
makes the growth exponential.
Client Impact
Innovation is born out of the need for Customer Experience and Excellence.
01
Command Center for the need to centralize operations and Analytics
Centralized and De-centralized operations have their pros and cons, and they cannot co-exist.
A virtual Command Center, is an excellent approach to combine the benefits of both the delivery models. It can deliver over mulitple layers - real-time, scenario building, and deep analytics.
02
Conversational AI chatbot for the need of dynamic industry knowledge
The ideal agent would be a mix of quick learner, fully productive, available 24x7, deep industry knowledge, constant upgrade and much more traits. Is this physically possible for a human resource?
This drove the need for a Conversational bot - which can have human-like conversations, scale on demand, learn from mulitple sources like company-industry databases and stay constantly updated!
03
From One Lever to end-to-end delivery
Each customer's requirements vary from each other - by way of projects, services, technologies, locations, solutions and more.
With insights derived from hundreds of client projects, engagements and interactions, we have customized our delivery elements across - Strategy, Technology, Experience, Process and People.
04
Colloborative SaaS and PaaS
Our clients interact with customers at multiple Moments of Truth (MoT) , and so have deep customer insights which can be unearthed with every interaction.
We collaborate with clients to build software and/or platforms for scaling operations, improving productivity, carve out functional insights, analyze customer patterns and more.
Client Feedback
We would like to hear your feedback about our services, in as much details as possible. This will be utilised for improving our services across all our clients, where possible.
This feedback does not capture the writer's identity and will be anonymous and confidential.
Partners
We live in an inter-connected world. Every company has its strengths and areas of expertise – be it technology, service and/or mix of these and others. For every area of expertise other than their own, it is wise to partner with those who have that expertise.
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We collaborate with an evolving collaborative ecosystem of partners – in the areas of software, hardware, networking, integrators and future technologies.
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We integrate the systems built by OEMs which are core to making Customer Experience services.
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We are open to collaborating with more depending on our client’s requirements.
"At Stream, we offer a wide range of solutions tailored to meet your unique business needs. Our services are designed to optimize process, enhance efficiency, and drive growth."