CX Services
The Customer's perception of any interaction channel is the Brand's reality!
About Customer eXperience Services
Consumers interact with brands on multiple forums - offline and online (digital). Although, the brand may not be present on all channels, it needs to know the top media where the majority and influential customers communicate with the brand and the world about various products-services. The brand also needs to ensure that it is communicating on the preferred channels of its channels.
A few CX Market statistics
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89% of consumers are more likely to make another purchase after a positive customer service experience - Salesforce Research
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81% of the companies believe that competing in the market will be based on Customer Experience than solely the product - Gartner
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68% of consumers say they are willing to pay more for products and services from a brand known to offer good customer service experiences - HubSpot
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An NPS Promoter score has a customer lifetime value that's 600% - 1400% higher than a Detractor - Bain & Company
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80% of companies use customer satisfaction scores to analyze customer experience and improve it - Harvard Business Review
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60% of consumers have purchased something from one brand over another based on the service they expect to receive - Zendesk CX Trends Report 2023
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Despite 80% of business leaders (in a 2023 US CX Index study) indicating that improving CX is a high priority, barely 6% executed it, leading to a fall in the CX index - Forrester
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It takes 12 positive customer experiences to make up for one negative experience - Ruby Newell-Legner
Our CX Services
CX AUDIT and BENCHMARKING
Understanding how your current state of operations is faring helps in deciding the future course of action and decision making. We give you an unbiased view of the operational parameters and help you chalk the experiential roadmap.
BUILD and RUN OPERATIONS
We set up and manage CX operations from your own premises to our facilities. We are open to setting up new sites for our clients, based on feasibility.
PROCESS OPTIMIZATION
​Processes become rigid over time and/or do not deliver the desired results. We help revise them for changing requirements.
PEOPLE SERVICES
People are the most important element of the delivery of technology or service. Staffing, People-only operations, Training-Workshops, Leadership are some of the ways, we provide for People Services.
"Enhance every customer interaction with our end-to-end CX solutions - building loyalty, boosting satisfaction, and driving repeat business."