Customer Lifecycle Management > Technical Support

  • Deliver multilingual communications across a wide variety of channels, aided by automation
  • Manage and coordinate corrective action processes
  • Provide customers with top-notch support for installation, and service for numerous products (hardware, software and networking) and applications (operating systems, databases and programming environments)
  • Offer rapid, effective support to customers for the installation, operation and troubleshooting of networks, as well as the configuration of firewalls and data distribution

We offer support at multiple service levels:

  • Level 1 – solutions to standard problems through proven processes
  • Level 2 – addressing more complex problems through guidance by telephone, problem resolution by remote control access, or onsite repair
  • Level 3 – high-level support for atypical and critical cases

Contact Us

If you have any questions, you may contact us via email