Technology Services > Technical Support

     By choosing Stream as your Technical Support and IT Helpdesk Outsourcing partner, you can benefit from our comprehensive outsourced Technical Support and Helpdesk Support Services that will improve customer satisfaction by meeting a variety of customer needs.

Our qualified and skilled technical support outsourcing engineers are well-equipped to provide industry-leading support for all tiers of technical problem resolution. Our call center-based voice and non-voice technical support outsourcing services cover the gamut of technical support needs ranging from simple phone calls to questions related to process engineering.

Some of the services we provide as part of our technical support and IT helpdesk services include:

  • Technical Problem Resolution for Tier/Level 1 (T1/L1), Tier/Level 2 (T2/L2) and Tier/Level 3 (T3/L3)
  • Software Application Support
  • Hardware Support
  • Product Registration/Activation
  • Consumer Electronics Support
  • Broadband Support
  • Network Support
  • Managed Mobility Support
  • Messaging System Support
  • Remote Diagnostic Services
  • Remote IT Support Services
  • Product Testing, Bug Fixing, and Patch Management
  • Service Pack and Database Upgrades
  • Warranty Management/ RMA/SLA Management
  • Engineer Dispatch Management
  • Complaint Handling and Dispute Resolution
  • Email / Live Chat Support
  • Trouble Ticket Management

Contact Us

If you have any questions, you may contact us via email