Consulting > Customer Relationship Management

    Organisations in all industries continually face the challenge of how to attract and hold onto loyal customers, ultimately impacting upon business growth and value in increasingly competitive and changing markets.

Stream provides consultancy services to organisations by either delivering or advising and developing leading edge solutions and capabilities that enhance customer service, marketing, loyalty, billing and ultimately profitability. The focus is placed on customer, market and business data analyses, providing the insight to develop and differentiate services and products, target customer segments and develop and implement effective marketing campaigns.

Customer Relationship Management Consultants (CRM) are experienced and competent in one or more of the following:

  • Contact center management, design, implementation, integration or consolidation
  • CRM system implementation
  • Customer insight
  • Customer interaction
  • Customer segmentation
  • Customer self service
  • Customer loyalty
  • Campaign management
  • Order management
  • Marketing Transformation
  • Sales force effectiveness
  • Billing

Contact Us

If you have any questions, you may contact us via email